Bringing fiber to your home

WHAT TO EXPECT BEFORE & DURING YOUR INSTALLATION

In most Fiberhoods, one of the last stages of construction is connecting a fiber drop to your home. We’ll terminate the drop cable inside a small box called an Optical Network Terminal (ONT) on an outside wall of your home. Once this is complete, you’re ready to have fiber installed inside your home. This document explains what you can expect during this stage of the process.

 

Connecting your home to GTel Fiber.

As we move along our planned route in your area, GTel Fiber installers bring fiber cables from our existing network to the side of each home signed up for GTel Fiber. We do not make appointments for this part of the installation as it takes place on the outside of your home.  If you have any particular dates or times that you would not like our technicians working around your home, please let us know when you complete the sign-up and scheduling process with our Customer Relations Assistants.

Our technicians will always contact you prior to arriving at your home; this is why it’s very important to provide updated and accurate contact numbers when you sign-up or schedule your installation.  When we arrive at your home, we will knock on your door or ring your doorbell to let you know we are working on your property. If you are not at home, we will still install the fiber drop. If there are utility poles where you live, we usually follow the existing electrical drop path and bring fiber from the pole to the ONT.  If the drop is located in the ground, we will first complete the necessary process of locating your property for additional utilities, and contact you with any questions or concerns.  If you know of anything in your yard, such as an in-ground dog fence, gas lines, septic systems, etc., please let the GTel Representative know at the time you sign-up or schedule your installation.

The fiber drop on the outside of your home consists of multiple fibers that connect to the main-line cable from our existing network to the ONT at your home.  We attach the ONT to your house, typically next to your existing utilities.  In some cases, we’ll attach the ONT to the side of your home on the same day as your in-home installation. However, in most cases, we’ll install the ONT before the day of your installation.
Based on our current construction and installation process, you might have a fiber drop and ONT for a time period before you schedule your in-home installation. No need to worry. Our crews move strategically through different areas maximizing the time they spend on each road, which means we may install a drop or ONT at a home that might not have a scheduled installation.  That just means we can install that home even faster when they’re ready to sign up!

Your in-home installation.

On the day of your scheduled installation, you will have an opportunity to get to know one of our dedicated installers who will give you a call about 30 minutes prior to your appointment start time. Our main priority at the time of installation is to listen to your needs, wants and expectations, and communicate how we can help. We want you to feel comfortable with our process and asking us questions.

We do require someone from the household (over the age of 18) to be at the installation to approve the equipment locations and review the installation before our technicians leave your home.

The equipment.

Fiber-optic Internet isn’t run through traditional copper wiring. Instead, data is transmitted as small beams of light, allowing information to move further and faster than ever before over fiber optics. Since the system is fundamentally different from other Internet networks, there will be a few new pieces of equipment you’ll need to start using with your GTel Fiber connection.

First, you’ll need power.  Unlike traditional copper cables, which conduct enough electricity to bring signal to your home, fiber-optic signal is run on glass, which is non-conductive.  GTel has the option to provide you with a battery backup unit that will allow your dial tone to remain active in the event that your home loses power. Ask one of our Customer Representatives for more information about the battery backup service we offer.

You’ll also need a new modem. Traditional DSL modems aren’t capable of handling the lightning fast speeds that fiber can provide.  If you’re planning on connecting multiple devices to a wireless network inside of your home, we have many options to get you connected wherever you need it. You can choose to provide your own modem or GTel can provide you one for a low monthly fee and we’ll take care of the maintenance.

As soon as your in-home installation is complete, you can start enjoying GTel FIber!

Preparing for your GTel Fiber installation.

On the day of your scheduled Installation, we will do everything we can to arrive at your home during the scheduled time-frame.  Our trained installation Technician(s) will call you to confirm your appointment before arriving

When our Technician(s) arrives at your home, he or she will review the basic equipment that they will be installing.  They will ask you where you want your equipment to be placed in your home, and will also offer some advice about positioning devices in your home to optimize your Wi-Fi signal to best fit your needs.

Our Technician(s) will do all of the work. He or she will work to connect our outside fiber at the ONT (Optical Network Terminal), the device that converts the fiber-fed signal to usable signal inside your home, to the main junction feeding all of your equipment inside.  After discussing your needs and his/her recommendations, they will install your equipment, confirm all wired and Wi-Fi networks are working to your satisfaction, and demonstrate key features of the devices installed in your home.

Suggestions and guidelines to help you prepare for your installation.

  • Think about where you might like the equipment installed, but stay open to suggestions from our trained Technician(s).
  • If you have any devices that are currently connected to your modem/router using an Ethernet cable, consider the ideal location of these devices and where you want to locate your new GTel modem/router.  Depending on the layout of your home and where your new router is installed, you may need to run new wires to connect these devices.   Our Technician(s) can help you with additional wiring needs during or after your scheduled install at our low, hourly time & materials rate. If you prefer to connect your devices wirelessly to your GTel modem/router, we have many options to help blanket your home with wireless signal, including our Total WiFi solution.
  • Clear your personal items out of the areas where you think the Technician(s) might be working (as much as it makes sense).
  • Make sure you have available power outlets to provide service to any new devices, including cable boxes, your modem/router, or any additional wireless access points.
  • It is your choice whether you schedule discontinuation of your previous Internet service (and TV service, if applicable) prior to your GTel Fiber installation date, or wait until your GTel Fiber installation is complete. There is no conflict between GTel Fiber and other Internet/TV services.

THANK YOU FOR CHOOSING GTEL, WE APPRECIATE YOU AND YOUR BUSINESS!