Battery Backup

Backup Power for Home Phone Services during Power Outages

For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, many of today’s advanced home voice services require backup battery power to continue functioning during an outage. To avoid a disruption during an outage — and to maintain the ability to connect to 911 emergency services — we at GTel offer you an option of leasing backup power for your home voice service.

What Your Battery Can – and Can’t – Do for You
GTel’s backup battery for your ONT allows you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, you will not be able to make any calls, including emergency calls to 911. Our backup battery does not provide power to any services other than voice. Cordless phones, home security systems, medical monitoring devices and other equipment are not powered by our backup battery.

Purchase and Replacement Options
If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery may be a good option for you. You can lease a backup battery directly through GTel for $2.00 per month. If you have any questions or simply want to lease a backup battery through us, please call 518-537-4835. Voice customers outside of the GTel Telephone territory may have had a battery backup placed in their home during their original installation. This has been provided and maintained by GTel, up to this point. As equipment is upgraded, the backup battery unit will no longer be provided automatically and will be replaced with a hard wired connection to an outlet in your home.

Expected Backup Power Duration
During a power outage, backup batteries are expected to last at least 8 hours on standby power. If you feel that is not enough time, you may extend your standby power by purchasing a 24-hour battery.

Instructions for Proper Care and Use of Your Battery
Environmental factors such as temperature can shorten your backup battery’s useful life. We recommend that your backup battery be installed in an area where the temperature stays between 32°F and 104°F. The backup battery is almost 7 pounds and is roughly 7” x 6.5” x 3”. The batteries are rechargeable, and as long as the backup battery is plugged into a power outlet, they will stay charged. They will not last forever and GTel will be alerted if the battery needs replacement.

If you have questions or concerns about your backup battery, please contact us at 518-537-4835.